The 10-Star Experience (as stolen from Air BnB)
Sometimes the standard for service in a given industry is god-awful, or terrible. Sometimes if you’re just ‘bad’ you’ll have all the work you can handle. So let’s talk about how you can go from ‘terrible’ to ‘bad’ to ‘mediocre’ to ‘amazing’ using a technique from the founders of Air Bnb. In this episode we…